Refund Policy

Our services are governed by United States Law and applicable international regulations. Because each application is a customised digital service, you agree to waive standard cancellation rights once your application is submitted.

Send your request by email to inquiries@etravel-hub.com. 90 day window: Refund requests must be received within 90 days of the payment date. Refund requests made more than 90 days after payment will not be honoured unless supported by documented evidence of an error on our part.

24 to 72 hour response: We will review and reply to every refund or complaint email within 24 to 72 hours (business days). Please include the applicant's full name, the email address used for the order, and your application Purchase ID number to speed up processing.

We aim to submit applications to the authorities within 24 hours of receiving a completed order. We cannot be held responsible for delays caused by government systems or other third parties. Do not apply if your departure is in less than 48 hours.

By paying our fee, you authorise us to act as your data processing agent for your application process.

Standard US $60-$75 Application confirmation

Accuracy & compliance checks

24/7 email support

Priority US $79.99-$99.99

Super Rush US $99-$119

All Standard benefits plus faster queue placement

For any approved refund, an administrative charge of US $25 is retained to cover processing costs

We are not liable for losses caused by payment declines (e.g., card limits or bank authorisation issues).

If we do not enforce any part of these terms at any time, it does not waive our right to enforce that part later.

Official correspondence must be sent:

inquiries@etravel-hub.com